Privacy Policy
At The Label Home, we respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your information when you visit www.thelabelhome.com or interact with us through other offline sources. By using our website, you agree to the terms outlined in this policy.
About Us
The Label Home is owned by White Salt Entertainments, a registered proprietary concern since 2012.
Business Address: 9 James Long Sarani, New Alipore, Kolkata 700038
GSTIN: 19BLUPS8896J1ZJ
Information We Collect
1. Contact Information
We may collect your name, email address, phone number, mailing address, city, state, postal code, country, and IP address when you interact with our website.
2. Payment & Billing Information
We collect your billing name, billing address, and payment method when you make a purchase. However, we do not store credit card details. All payment transactions are securely processed by our third-party partner, Razorpay.
3. Information You Post
We may collect information you post on our website or on The Label Home’s official social media pages.
4. Demographic & Usage Data
We may collect demographic details such as your preferences, past purchases, or responses to surveys. Additionally, we track website usage, including:
- IP address and browser details
- Referring websites and time spent on our site
- Pages visited and interactions
- Device type and operating system
How We Collect Your Information
- Directly from you: When you register, make a purchase, post a comment, or contact us via phone or email.
- Passively: Through cookies, web beacons, and tracking tools like Google Analytics and Google Webmaster.
- From third parties: When you use social media integrations, those platforms may share certain details (e.g., name, email).
How We Use Your Information
- To contact you: For order confirmations, promotional offers, or important updates.
- To improve our products & services: By personalizing your experience based on preferences.
- For analytics & marketing: To understand customer behavior and trends.
- For security purposes: To prevent fraud and protect our website and users.
- To send transactional communications: Regarding orders, account details, or service-related messages.
- For legal compliance: If required by law, subpoena, or government request.
How We Share Your Information
- With service providers: Payment processors, order fulfillment partners, and marketing vendors. Some may be located outside India.
- With business partners: Event sponsors, venues, or third parties involved in promotions. They follow their own privacy policies.
- For legal reasons: To comply with legal obligations, enforce our rights, or investigate fraud.
- With successors: If our business is sold or restructured, customer data may be transferred.
- For other purposes: We will inform you before sharing your data in any other way.
Your Privacy Choices
Email Opt-Out
You can opt out of marketing emails by emailing thelabelhome@gmail.com. It may take up to 10 days to process your request. However, we will continue to send transactional emails related to your purchases.
Third-Party Links
Our website may contain links to external sites. We do not control their privacy practices, so please review their policies separately.
Policy Updates
This policy was last updated on November 15, 2021. We may update it periodically, and significant changes will be communicated as required by law. The latest version will always be available on our website.
Jurisdiction
All disputes are subject to Kolkata jurisdiction.